Refund Policy

Live events:

Due to the customization of our products, refunds will not be issued. Additionally, we will not remake any product from customer fault. If there should be a issue with the actual product materials, Hammer and Stain Clarksburg reserves the right to request pictures be sent to us via email (hammerandstainclarksburg@gmail.com) within one week of delivery date to determine and discuss potential refund or credit. 

 

Mobile events:

Making a reservation to one of our events is much like purchasing a seat to any other entertainment event, so as a courtesy on our behalf, if you would like to cancel your reservation, you must give a minimum of 48 hour notice to receive a partial refund. Please note a restocking fee of 30% of the total amount of the item will be deducted from your refund for all cancellation requests received at least 48 hours prior to the schedule workshop. Cancellation requests received less than 48 hours prior to the schedule workshop will not be eligible for a refund. No-shows forfeit their project and payment. To cancel your order, please contact us at (hammerandstainclarksburg@gmail.com). Cancellations will be processed on the day we receive your cancellation request. It may take up to 2 weeks for the refund to return to the account you used to purchase your items. We do not issue refunds for private party guests. If the attendee contacts us a minimum of 48 hours prior to the event to let us know they cannot attend, a store credit will be issued. If they are a "no call, no show" their project and payment are forfeited. 

Hammer & Stain reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please contact us.